Home About Us Services Products Tips & Hints Plumbing Terms FAQs Schedule Service Links Contact Us
LOGAN'S PLUMBING is now:

Click here to enter our new website!
Check out our Route 66 Trivia Game


Tips & Hints

Faucets & Fixtures Water Heaters Sewer & Drain Cleaning Toilets Water & Gas Lines Water Conservation Tips


FAUCETS AND FIXTURES

Water Faucets. Most faucets begin to leak because of a combination of water sediment damage and age or excessive wear. Although not much can be done about either one, here are a few tips to minimize the problem.

  • Avoid over tightening or cranking down on handle. Too much force can, over time, cause far more damage to faucet.
  • When the problem is severe, use shut off valve located under most sinks to stop water flow.
  • When replacing water faucets, only buy good quality washerless faucets. These tend to be less sensitive to sediment damage.

Most faucets are serviceable and repair is usually the best choice. If a faucet exterior surface is in deteriorated condition and extensive internal repairs are needed, it is best to replace the faucet.

Sediment is the most common cause for a faucet to begin to drip. When sediment gets into your faucet it will cause the smooth surface area that closes the water off to become rough or pitted. Because sediment is a condition of the water and pipes in your home we can not guarantee any faucet repair or replacement that has been damaged by sediment.

We guarantee our work and parts to be free of defects for 30 days. Faucets and fixtures are warranted as per the manufacturer specifications.

Outside Water Hydrants or Sillcocks. These faucets are not very serviceable and it is usually recommended that the faucets be replaced as opposed to trying to repair them.

Upon the installation of your new outside sillcock you will probably need to seal or insulate around the faucet where it protrudes from the house to prevent freeze damage.

Our sillcocks are guaranteed to perform free of manufacturer defects for one full year. Excluded from this warranty is damage from sediment, or damage caused by freezing. Also excluded is damage to the faucet from excessive force to open or close the faucet or neglect. If you choose to have a sillcock serviced instead of the recommended replacement, we can not guarantee it. About 70% of repaired sillcock faucets will leak again within 60 days.

DID YOU KNOW THAT?

A leaky faucet or toilet can waste 1 quart of water per hour. In one year it will waste 2160 gallons of water.

By changing shower heads and faucet aerators to ones that conserve water, it is possible to save thousands of gallons of water per year.

If your toilet was manufactured before 1995 it probably uses 3 to 5 gallons per flush. By replacing it with a new water saver you would only use 1.5 gallons per flush.

Water filters. Water filters can only remove the larger particles. The type of filter determines the size of the minerals that can successfully be removed.

Another problem is location of water filters. Water filters must be placed in a serviceable location on the main cold water supply to your home as the filter must be changed every few months. When changing a water filter, water tends to leak or spill from the canister that holds the filter. In most homes there is not a practical location to place a water filter and still be able to service it as needed.

TOILETS

The most common problem is overloading the toilet. Another common problem is when foreign objects such as combs, toothbrushes or children's bathroom toys are accidentally flushed down the toilet. Some toilet papers do not dissolve properly in the toilet. In order to minimize potential problems, here are some helpful tips.

  • Do not store children's bath toys near a toilet.
  • Do not place cosmetic tray or small items on or above toilet tank.
  • Try changing the brand of toilet paper that you are using if you are experiencing a frequent reoccurring problem.
  • Never dispose of paper towels or feminine hygiene products through the toilet. These products are not biodegradable and cause frequent clogs in toilets and sewer lines.

If a toilet is clogged due to a comb, toothbrush or other small item, it will create a situation that may not clog on a regular basis, making detection of the real problem very difficult. When this occurs, it may appear to be fixed and then clog up again hours or days later. Because we do not sell work that does not appear to be needed, it may be necessary for us to return to perform more extensive work in this situation. If this occurs, additional charges will apply.

Another common problem is the products purchased to place in the toilet tank to help keep the toilet bowl clean. These products contain chemicals that cause the rubber seals to rot very quickly, thus creating leakage from the toilet tank. If you use one of these toilet bowl cleaners that work from the tank after we have made repairs, we cannot guaranty the repair. Therefore, we recommend that you do not use these products.


WATER HEATERS

The average life span of a water heater is approximately 10 to 12 years. Your water heater may not last as long or could keep performing years beyond that. Several factors determine how long a water heater may last. Sediment build-up inside the water heater is the most common and damaging factor to all water heaters.

Most water heaters start accumulating sediment upon installation and continue until they are replaced. Over time, a water heater must heat all the sediment at the bottom of the water heater before it begins to heat the water. Some water heaters may contain as much as 15 gallons of sediment after 10 or more years of operation. When this occurs, a standard 40 gallon water heater may only provide as little as 25 gallons of hot water. This is very inefficient. It creates excessive stress, causing premature failure of the water heater and its components such as heating elements, thermostats and safety valves.

Most problems associated with water heaters can be repaired. Many people mistakenly assume that a leaking water heater needs to be replaced. They do not realize that the leak could be coming from an external component such as a drain valve that can be replaced. If your water heater is leaking or failing to perform and is more than 12 years old, it may be better to consider replacement over getting it repaired.

NEW PLUMBING CODES FOR WATER HEATER REPLACEMENT

Shut off valve. If your water heater does not have a code-approved water shut off valve on the cold water inlet, one must be installed at time of water heater replacement.

Drain pan. A code-approved drain pan should be installed under the water heater upon replacement of any water heater that does not currently have one. In the event that your water heater leaks for any reason, this will drastically reduce the possibility of water damage to your home.

Gas water heaters in garage. A gas fired water heater located adjacent to a garage must be elevated 18" above the garage floor. This helps to prevent the remote possibility of igniting vapors or fumes from lawn mowers, automobiles or other chemicals commonly stored in most garages.

Raising a water heater takes a considerable amount of extra work and materials that are not needed on a standard replacement. After the old water heater is removed, a code-approved stand and drain pan are first installed. Then the new water heater is placed on top of the stand. After that, the water lines must be raised, gas line altered and the venting must all be modified.

Thermal Expansion Tank. Upon replacement of a water heater in the city of Edmond, a thermal expansion tank must be installed to prevent excessive pressure from building inside your water lines.

Thermal expansion or the expansion of liquid when heated, can cause serious problems for a water heater. If this pressure is not relieved, it could result in the bulging or rupturing of the water heating tank.

Water is a non-compressible fluid and expands when heated. As a water heater begins to heat and the temperature rises, it builds pressure. In the past, this pressure has been absorbed back into the city water lines. The city of Edmond has begun to change water meters to new ones that will no longer allow this pressure to absorb back into the city water supply.

Water heater maintenance. Water heaters need very little maintenance. Most water heater manufacturers recommend periodic draining or flushing out of a water heater. After a new water heater has been installed, future sediment damage can be greatly reduced by flushing it out every 30 to 60 days. We do not recommend that you do this on an older water heater that has already accumulated sediment or one that has not been flushed on a regular basis as this procedure could damage the drain valve.

Insulation of the hot and cold water pipes to your water heater will help to prevent heat loss on the hot water and help to prevent freeze damage in adverse weather conditions. Water heater insulation blankets are not needed because modern water heaters are already very energy efficient. Water heater insulation blankets also may cause the thermostat on water heaters to work improperly and could potentially cause a hazardous situation.

Water heater pricing. Water heater replacements are priced according to the type and size of tank that is needed and required code modifications. If your water heater requires any of the modifications mentioned previously, you will be billed for the appropriate level of services performed.

WARRANTY FOR WATER HEATER REPAIRS

Labor Guaranty. Unless otherwise noted, all labor relative to the equipment serviced is guaranteed for 30 days after completion of job.

Parts Guaranty. All Parts are warranted as per manufacturer specification. We do not, of course, guarantee other parts than those we installed or parts that we did not sell. If repairs become necessary due to other defective parts or parts that you supplied, they will be charged separately.

Liability. Liability is limited to the replacement of defective work and / or parts during the warranty period.

Exclusions from warranty. Exclusions include damage caused by excessive sediment build-up inside the water heater. Also excluded damage from voltage spikes.

WARRANTY FOR WATER HEATER REPLACEMENT

Labor. We guaranty our work and parts to be free of defects for 1 year from date of installation.

Water heaters. Unless otherwise stated most Bradford White Water Heaters have a 6 year limited warranty on the tank and parts. Manufacturer warranty is limited to replacement of tank or parts only. They do not provide for labor on a warranty repair or replacement.

Liability. Liability is limited to the replacement of defective work and / or parts during the warranty period.

Exclusions from warranty. Exclusions include damage caused by excessive sediment build-up inside the water heater. Also excluded damage from voltage spikes.

Please save your original invoice. Some people have mistakenly thought that we did their original work and have tried to call us for the warranty work when in fact we did not perform the job in question or have not realized how long ago the work was actually performed. As a result you must have your original invoice for any warranty service to be performed. If it is necessary for us to search our files to find a copy of your original invoice for you, there will be a $10.00 fee per invoice that we must locate.


SEWER & DRAIN CLEANING

Kitchen & Laundry Drains. These drain lines are usually tied together and if one backs up the other is often affected.

Many of us have grown up with garbage disposals and are not even aware that there is a right or wrong way to use a garbage disposal. Improper use of garbage disposals is the leading cause of kitchen sinks clogging up. Here are a few tips to help avoid problems before they start.

  • Always use cold water when grinding food. Hot water will cause many foods to turn into a paste that can clog your drain line.
  • Always start running cold water before you begin to grind food in the disposal.
  • Send only small amounts of food into disposal, grind completely then allow at least 30 seconds before sending another small amount down. Too much food at one time will easily clog drain.
  • Turn cold water off 1 minute after disposal is completely finished grinding.
  • Never send any amount of grease down any drain line for any reason. This acts as a glue for other items to stick to.

Most any food sent into your disposal has the potential of causing a clogged drain. Potatoes, lettuce, celery, beans and carrots seem to be responsible most often for clogging kitchen drain lines. It is recommended that these items not be sent into your disposal. However if you must, be careful and go slowly.

Even when using all the previously discussed precautions, it is still possible that your drain line will clog up on occasion from long term build-up. When this happens, a mechanical drain cleaning machine is the best and most effective way to deal with the problem.

Shower, tub & lavatory drains. The most common cause of clogging in these drains is from soap and hair build-up.

Sewer Drains. If you suspect that your sewer line is clogged, we recommend you first contact the city in which you live as the city sewer line may not be flowing properly. The city does not charge for this service and it may save you some unnecessary expense. If you call us first and we come out and it is the city's responsibility, you will be billed for our services.

If you have a septic system, you may want to have it pumped out first by a septic tank company. Once again, If you call us first and we ascertain it is the septic tank, we still must charge for our services.

Most sewer clogs are caused from broken or damaged sewer lines. Older sewer lines tend to have the highest number of problems. Most people do not realize that the ground is constantly moving or shifting. This will eventually cause some sewer and drain lines to break or separate. When this occurs, the line may fill with mud, or tree roots will eventually grow in to the line which causes a blockage to occur.

Drain Cleaners. Unfortunately these are not very effective against most clogs. When drain cleaners do work, they tend to stop working as soon as the drain begins to flow, leaving much of the problem in the drain. That will cause a potential clog in the future. Drain cleaners work by using powerful chemicals that tend to be corrosive to any chrome decoration or metal fittings on your sink.

Plungers. (a.k.a. Plumbers Helper) These will on occasion dislodge light clogs that are not very serious.

WARRANTY FOR SEWER AND DRAIN CLEANING SERVICES

Sewer and Drain Cleaning Guaranty. All Labor relative to the equipment serviced is guaranteed for 30 days after completion of job.

Exclusions from warranty on sewer and drain cleaning services: Broken, damaged or improper sewer and drain lines. We cannot guaranty sewer and drain lines that contain tree roots, or other foreign items such as feminine hygiene products, paper towels or other nonbiodegradable items that should not be in the sewer or drain system. We are not responsible for neglect or abuse from improper use of a sewer or drain system, natural conditions such as ground shift or freeze damage, or any sewer and drain lines other than those that we cleaned.

Liability. Liability is limited to the replacement of defective work and / or parts during the warranty period.

Please save your original invoice. Some people have mistakenly thought that we did their original work and have tried to call us for the warranty work when in fact we did not perform the job in question or have not realized how long ago the work was actually performed. As a result you must have your original invoice for any warranty service to be performed. If it is necessary for us to search our files to find a copy of your original invoice for you, there will be a $10.00 fee per invoice that we must locate.


TOILETS

The most common problem is overloading the toilet. Another common problem is when foreign objects such as combs, toothbrushes or children's bathroom toys are accidentally flushed down the toilet. Some toilet papers do not dissolve properly in the toilet. In order to minimize potential problems, here are some helpful tips.

  • Do not store children's bath toys near a toilet.
  • Do not place cosmetic tray or small items on or above toilet tank.
  • Try changing the brand of toilet paper that you are using if you are experiencing a frequent reoccurring problem.
  • Provide a trash bin in the bathroom so the toilet isn't used as a garbage can. Never flush paper towels, cotton swabs, cotton balls, hair, facial scrub pads, diapers, sanitary products or similar items down the toilet. These items will not easily dissolve and are responsible for most clogs.

If a toilet is clogged due to a comb, toothbrush or other small item, it will create a situation that may not clog on a regular basis, making detection of the real problem very difficult. When this occurs, it may appear to be fixed and then clog up again hours or days later. Because we do not sell work that does not appear to be needed, it may be necessary for us to return to perform more extensive work in this situation. If this occurs, additional charges will apply.

Another common problem is the products purchased to place in the toilet tank to help keep the toilet bowl clean. These products contain chemicals that cause the rubber seals to rot very quickly, thus creating leakage from the toilet tank. If you use one of these toilet bowl cleaners that work from the tank after we have made repairs, we cannot guaranty the repair. Therefore, we recommend that you do not use these products.


WATER AND GAS LINES

REPAIR OR REPLACEMENT OF GAS LINES

Inside gas line. When we are called out to locate and repair a gas leak, we will make every reasonable effort to find and repair all leaks. Gas leaks are the most difficult to isolate because they can not be seen. Gas also tends to drift and pocket in locations other than the source of the leak. As a result, a large leak may make the detection of another secondary smaller leak difficult or impossible to detect at the same time. If it becomes necessary for us to return for further repairs, we will need to charge accordingly.

Underground gas lines. These lines usually are not repaired because of plumbing code restrictions and must be replaced once a leak is detected.

In the event that a new underground gas service line is needed, we will write you an estimate. Upon acceptance of the estimate that we have given you, we will begin work, usually within 24 hours.

Replacement of the underground gas service usually takes several days to complete. Once we locate all underground utilities we dig a trench 20" deep and start the installation process of the new gas line. After the gas line is installed according to all local codes we perform a pressure test on all lines associated with your gas service. At this time we may find other leaks inside your building that must be repaired. If any additional leaks are detected, these leaks will be charged for separately as they are not part of the original estimate.

Once your gas service meets the local code requirements it must be inspected by the city or plumbing authority in your area before gas service is restored. After the inspection has been approved for service we will return to hook up your appliances and cover the gas line.

REPAIR OR REPLACEMENT OF WATER LINES

Most modern water pipe material has proven to be quite reliable and needs no maintenance unless a leak has developed. In the event that a leak has developed, repairs should be made immediately. Most water leaks begin slowly and almost always get progressively worse.

It is our policy not to sell unnecessary work or repairs. When we make repairs on water lines it is not always possible to determine the overall integrity of a water pipe system, other than the location that obviously needs repaired.

Usually a water pipe leak is only coming from a single location. However, on occasions a nearby secondary leak is detected while we are there and sometimes does not show up until after we have departed. If we have departed and a leak is detected, please call us immediately. We do guaranty our work. If the leak is from a pipe other than the one we repaired, there will be an additional charge.

Underground water lines. Repairs of underground water lines can usually be done. If your underground line is made of plastic pipe, repair is usually best. Most water leaks from plastic pipes are isolated to only a single location and are often caused from ground shift that creates stress on a single location.

It is recommended that all galvanized or copper underground water lines be replaced. These lines have a tendency to rust or corrode the entire length of the service line. Although it is possible to repair these lines it is also quite common for another leak to develop within a few months near the area that is repaired. If you choose to have a galvanized or copper underground service line repaired instead of the recommended replacement, we can not guarantee it.


WATER CONSERVATION TIPS

Water conservation is extremely important. Here are some ways you can do your part:

  • Don't use excessive amounts of detergents, bleach or chemicals that may kill the natural bacteria in your septic system.

  • Use biodegradable soaps and detergents.

  • To prevent excessive watering of your lawn in the summertime, purchase an inexpensive spring-loaded timer which attaches directly to your outside faucet. This will prevent overwatering in case you forget to shut off the sprinkler.

  • Water pressure in your home above 80 pounds per square inch is harmful to your plumbing system and will cause excessive water usage. Contact your local water authority to find out what the water pressure is on your street. If it exceeds 80 pounds, consider installing a pressure reducing valve that will limit the water pressure within your home.



  • Toilets consume more than 40% of your total water usage. Installation of a new toilet flapper and fill valve will keep your toilet running efficiently.


  • Conserve energy by checking the temperature setting on your water heater. It should not be above 120F or medium setting on older models.


  • Replacing an old shower head can save up to 7.5 gallons of water per minute without sacrificing full spray action at low or high water pressures.


  • A dripping faucet can waste as much as 150 gallons of water each day, or 4,500 gallons per month. Repair the faucet to save water and reduce your water bill.